Role OverviewJoin our team as a Guest Relations Team Member! Be the friendly, professional face of the resort, maintaining a visible presence across the property. Conduct routine property walkthroughs, enforcing resort policies and ensuring safety.
What You Will Do
Assist guests with questions, concerns, or incidents with courtesy and professionalism. Coordinate with Front Desk, Engineering, and Management to communicate guest notifications and report incidents.
Why It Might Be a Fit
Previous experience in security, guest services, or hospitality is a plus, but not required. Strong customer service and interpersonal skills, with an approachable, professional demeanor.
Requirements
- Previous experience in security, guest services, or hospitality
- Strong customer service and interpersonal skills
- Excellent observation, communication, and problem-solving skills
- Ability to respond calmly and efficiently in emergency situations
- Physically able to perform property walkthroughs and remain alert throughout your shift
- Knowledge of basic emergency procedures and ability to follow resort policies
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