Guest Service Agent (HGI)

Caesars Entertainment
Council Bluffs, IA
Category Customer Service
Job Description
Role Overview

Assist guests with registration, account settlement, and information throughout their stay. Key responsibilities include checking guests in and out, processing cash transactions, and providing excellent service.

What You Will Do

Checking guests in and out, processing cash transactions accurately, and addressing concerns and questions.

Why It Might Be a Fit

The ideal candidate will be able to communicate effectively with guests in a noisy environment, respond to visual and oral signals, and provide friendly and excellent service.

Requirements

  • standing and maneuvering in confined area
  • greeting and conversing with customers in English
  • speaking clearly and communicating with guest in noisy environment
  • responding to visual and oral signals
  • using color monitors on computer screens
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