Guest Service Agent

Legacy Ventures
Madison, WI
Category Customer Service
Job Description
Guest Service Agents are responsible for providing exceptional service from check-in to check-out, handling guest registration, reservations, payments, and more.

Requirements

  • Greet and register guests
  • Handle reservations, incoming calls, messages, and guest inquiries
  • Maintain accurate guest records
  • Ensure all guest requests are addressed promptly and courteously
  • Promote hotel services using suggestive selling
  • Follow service standards, dress code, and safety procedures
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