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Guest Service Agent
Legacy Ventures
Madison, WI
Category
Customer Service
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Job Description
Guest Service Agents are responsible for providing exceptional service from check-in to check-out, handling guest registration, reservations, payments, and more.
Requirements
Greet and register guests
Handle reservations, incoming calls, messages, and guest inquiries
Maintain accurate guest records
Ensure all guest requests are addressed promptly and courteously
Promote hotel services using suggestive selling
Follow service standards, dress code, and safety procedures
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