Guest Service Agent

Brightline
Orlando, FL
Category Customer Service
Job Description
As a Guest Service Agent at Brightline's station, you will be responsible for warmly welcoming guests, providing information on ticket kiosks, assisting with local transportation inquiries, and processing and handling their baggage. You will also offer information about the station and surrounding areas, ensure the safety and security of the station, and assist in various station operations.

Requirements

  • 1 year of experience in high-traffic and related fields, such as hospitality, guest services, front office, concierge, or transportation
  • Basic math skills
  • Ability to lift/carry diverse sizes and weights of baggage short distances and push a wheelchair occasionally
  • Ability to stand, walk, and be physically active for entire shifts
  • Ability to work shifts, including weekends and holidays
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