Role OverviewThe Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.
What You Will Do
Greet, register, and assign rooms to guests upon their arrival. Verify guest credit and establish payment methods for accommodation. Keep accurate records of room availability and guest accounts using property management systems.
Why It Might Be a Fit
Previous experience in a hotel front desk or guest service role preferred. Strong customer service and communication skills to interact effectively with guests and staff.
Requirements
- Previous experience in a hotel front desk or guest service role
- Strong customer service and communication skills
- Proficiency in using property management systems and basic office software
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving abilities to resolve guest issues efficiently
- Strong organizational skills with attention to detail in managing guest reservations and records
- Ability to work independently and follow established hotel policies and procedures
Benefits
- Medical
- Dental
- Vision
- PTO
- 401(k) matching
- Wellness support
- Life and disability coverage
- Savings accounts
- Tuition aid
- Travel and lodging perks
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