Role OverviewThe Guest Service Agent is responsible for providing exceptional customer service and ensuring a positive experience for all who visit the hotel. They will greet guests, check them in and out, answer phone calls, and provide information about hotel amenities and local attractions.
What You Will Do
The main day-to-day responsibilities of the Guest Service Agent include greeting guests, checking them in and out, answering phone calls, and providing information about hotel amenities and local attractions.
Why It Might Be a Fit
We look for teammates that are DRIVEN: Dedicated, Responsive, Integrity-driven, Value-Oriented, Engaged, and Nimble. We value diversity, relationships, and performance, and we strive to be flexible and innovative.
Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy
- Proficient in Microsoft Office and other computer programs
]]>