Guest Service Agent

HHM
Boston, MA
Category Hospitality
Job Description
Role Overview

Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Opportunities for growth include Front Desk Supervisor or Sales Coordinator.

What You Will Do

Register and assign guests to hotel rooms, establish methods of payment, make and confirm reservations, and respond to guest requests in a timely manner.

Why It Might Be a Fit

Previous customer service experience required, knowledge of PMS systems preferred. Competitive wages, medical, dental, and vision health insurance, paid time off, and 401k company match offered.

Requirements

  • High School diploma or equivalent
  • Previous customer service experience or equivalent training
  • Knowledge of PMS systems preferred

Benefits

  • Competitive wages
  • Medical, dental, and vision health insurance
  • Paid time off
  • 401k company match
  • Daily pay
  • Free basic life insurance
  • 24/7 access to TELUS Health
  • Travel discounts
  • Commuter transit and commuter parking benefits
  • Employee assistance and wellness program
  • Educational/professional development
  • Referral bonus program
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