Guest Service Agent

The Guest Service Agent is responsible for providing outstanding service to guests, including registration and check-out, PBX operations, mail and message service, and developing relationships with guests to compel them to return. This role is part of a unique and exceptional work environment that celebrates individuality and creativity. The agent will act as an advocate for the hotel and create personal experiences for guests.

What You Will Do

Responsibilities include reviewing arrivals, checking in and out guests, answering phone calls, completing checklists, conducting pre-assignment of hotel rooms, following key control policy, and ensuring proper credit policies are followed.

Why It Might Be a Fit

The ideal candidate is knowledgeable of the immediate area, services, attractions, and events, and has experience in a Front Desk or customer-facing role. The agent should be able to work well under pressure, dealing with many arrivals and departures within a short period of time, and have a flexible schedule to work evenings, weekends, and holidays.

Requirements

• High school diploma or general education degree (GED) required
• Previous experience in a Front Desk or customer-facing role is preferred
• Knowledgeable of immediate area, services, attractions, and events
• Flexible schedule, able to work evenings, weekends, and holidays
• Work well under pressure, dealing with many arrivals and departures within a short period of time
• Familiar with hotel systems and operations, and the ability to enter in information accurately

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401k
• Other benefits to eligible employees