Guest Service Agent

As a Guest Service Agent, you will be the face of the hotel, responsible for providing exceptional service from check-in to check-out. You will be responsible for guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.

What You Will Do

Your main day-to-day responsibilities will include greeting and registering guests, handling reservations, providing local area information, and maintaining accurate guest records.

Why It Might Be a Fit

We are looking for a team player who can create a welcoming environment through professional communication and attention to detail. If you are a people person with excellent customer service skills, this could be a great fit for you.

Requirements

• Greet and register guests, assign rooms, and process payments
• Handle reservations, incoming calls, messages, and guest inquiries
• Provide local area information and assist with dining, transportation, and tour arrangements
• Maintain accurate guest records and perform shift reports
• Ensure all guest requests are addressed promptly and courteously
• Promote hotel services using suggestive selling to maximize revenue
• Follow service standards, dress code, and safety procedures
• Assist with front desk operations, including PBX and reservationist duties as needed