Role OverviewGreet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms.
What You Will Do
Compute bills, collect payments, and make change for guests. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary.
Why It Might Be a Fit
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Requirements
- High School diploma or equivalent
- Previous customer service experience or equivalent training
- Knowledge of PMS systems preferred
Benefits
- Competitive wages
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
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