Role OverviewThe Guest Service Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay at Dream Nashville.
What You Will Do
Welcome and register all arriving guests, conduct check in and check out procedures, communicate with Housekeeping and Engineering to meet guest expectations, respond to guest requests, handle cash transactions, maintain knowledge of hotel amenities and local events, answer telephones, and manage guest complaints.
Why It Might Be a Fit
This role requires at least one year of experience as a Front Desk Agent, excellent personal presentation and interpersonal skills, a positive demeanor, good problem-solving ability, and fluency in English. It offers the opportunity to work in a hotel environment with direct guest interaction.
Requirements
- At least one year of experience as a Front Desk Agent
- Excellent personal presentation and interpersonal skills
- Display a positive and cheerful demeanor along with a caring personality
- Good problem-solving ability
- Fluency in reading, writing and spoken English
]]>