Guest Service Agent

The Guest Service Agent is responsible for providing outstanding service to hotel guests, including registration and check-out, PBX operations, mail and message service, and developing relationships with guests.

What You Will Do

The role involves various responsibilities such as reviewing arrivals, checking in and out guests, answering phone calls, completing checklists, and following established key control policies.

Why It Might Be a Fit

The ideal candidate is knowledgeable of the immediate area, services, attractions, and events, and is able to work well under pressure, dealing with many arrivals and departures within a short period of time.

Requirements

• High school diploma or general education degree (GED) required
• Previous experience in a Front Desk or customer-facing role is preferred
• Knowledgeable of immediate area, services, attractions, and events
• Flexible schedule, able to work evenings, weekends and holidays
• Work well under pressure, dealing with many arrivals and departures within a short period of time
• Familiar with hotel systems and operations, and the ability to enter in information accurately

Benefits

• Flexible schedule
• Opportunity to work in a dynamic and fast-paced environment
• Chance to develop relationships with guests and create ridiculously personal experiences
• Opportunity to work in a hotel environment with a quirky and irreverent culture