Guest Service Agent

Stonebridge Companies
Boston, MA
Category Customer Service
Job Description
Guest Service Agent role at Residence Inn - Fenway in Boston, Massachusetts, responsible for checking guests in and out, handling reservations, and providing excellent customer service.

Requirements

  • Operate the front desk according to standard operating procedures and with exceptional guest service
  • Maintain accurate cash sheet and balance the cash drawer
  • Respond to requests for service and assistance, and solicit customer feedback to improve service

Benefits

  • Medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks
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