Guest Service Agent PM

EOS
Myrtle Beach, SC
Category Hospitality
Job Description
Maintain complete knowledge of hotel operations, scheduled daily activities, and room products. Answer telephone calls within 3 rings, use correct salutations and telephone etiquette, and resolve guest complaints.

Requirements

  • Maintain complete knowledge of hotel operations, scheduled daily activities, and room products
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
  • Answer telephone calls within 3 rings, using correct salutations and telephone etiquette
  • Ascertain callers' needs through open-ended questions
  • Accommodate special requests and designate such in the system following the hotel's standard operating procedures
  • Access guest history records to best service guests; maintain accurate information in guest history files
  • Resolve guest complaints, ensuring guest satisfaction
  • Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure
  • Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery)
  • Present folio to guest and resolve any disputed charges
  • Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information
  • Perform additional duties, as assigned

Benefits

  • Free Lunch
  • Free Health Club Membership
  • Discounted travel program benefits for team members and their family
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