Guest Service Center Specialist

Lakeside Hotel Casino
Any Location, IA
Category Customer Service
Job Description
At Lakeside Hotel Casino, we pride ourselves on being a personable, loyal, and friendly company that connects deeply with our customers and employees. Our commitment to guest satisfaction, built on solid relationships and exceptional service, sets us apart. We are dedicated to delivering a value-oriented experience in a convenient, welcoming, and casual atmosphere.

Requirements

  • High school diploma or equivalent required
  • Ability to effectively communicate in English in all manners
  • Previous high-volume cash handling experience preferred
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Must have Microsoft Office experience and basic computer skills
  • Ability to function well in a high-paced environment
  • Ability to work overnights and weekends
  • Ability to obtain and maintain an Iowa Gaming License

Benefits

  • Paid Time Off (PTO)
  • Paid Holidays
  • Comprehensive benefits package, including Medical, Dental, Vision, and Virtual Doctor Visits
  • 401(k) with company match
  • Free Life Insurance
  • Optional coverages include Short- and Long-Term Disability, Additional Life Insurance, Accident Insurance, and Critical Illness Insurance
  • Free Employee Assistance Program (EAP) with counseling, legal guidance, and other resources
  • Employee discounts, team celebrations, awards, and more
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