Guest Service Lead

Hyatt
Any Location, CA
Category Hospitality
Job Description
Hyatt house is looking for a Guest Service Lead to create a welcoming and exceptional experience for guests by offering attentive, courteous, and efficient service. The ideal candidate is a great host who can connect with guests and provide outstanding customer service.

Requirements

  • First contact for guest concerns
  • Training of all new Guest Service Agents
  • Conduct huddles to ensure clear communication of the day’s events to all Guest Service Agents
  • Guest Market inventory and ordering
  • Conduct property tours for new hires and clients as necessary to assist the Sales department
  • Oversee group reservations to ensure that they are pre-assigned and pre-keyed
  • Walk through of public areas and kitchen with follow up report/checklist to management
  • Act as Manager on Duty in the absence of management
  • Inventory control of Front Office supplies
  • City Ledger follow up notices
  • Expedia/hotels.com billing
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