Guest Service Lead

As a Guest Service Department Lead, you'll help bring our mission to life by supporting the Guest Service Department Manager in making everyday eating extraordinary. You'll assist in leading your team with care and purpose, ensuring every guest feels welcome and every department looks its best.

What You Will Do

You'll help monitor labor schedules, execute and uphold cash office procedures, act as a resource for team members, model and coach 'Impeccable Hospitality', help implement merchandising strategies, and assist in resolving guest concerns.

Why It Might Be a Fit

We're looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. You'll work side by side with your team and manager, teaching and coaching them to grow while celebrating their successes.

Requirements

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business
• Strong leadership skills with the ability to motivate and develop high-performing teams
• Proven ability to deliver an exceptional guest experience while achieving performance goals
• Excellent communication, problem-solving, and conflict resolution skills
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite
• Must be 21 years of age or older

Benefits

• Team Member discount up to 40%
• Early Earn Wage Access
• 401K contribution and company match
• Financial Wellness Program
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more