Guest Service Representative (GSR)

Gulf Coast Hotel Management
Auburn Hills, MI
Category Customer Service
Job Description
The Guest Service Representative is the face of the hotel, providing outstanding customer service to guests, checking them in and out, managing reservations, and resolving issues. The ideal candidate has excellent communication skills, a positive attitude, and a strong dedication to service.

Requirements

  • Excellent communication skills
  • Positive attitude
  • Strong dedication to providing the highest level of service
  • Honesty and integrity

Benefits

  • Health and Dental Insurance
  • 401(k)
  • Paid time off
  • Company pays six holidays
  • Time and half for hours worked on designated holidays
  • Employee Assistance Program
  • Employee Discount Program
  • Employee Hotel Guest Room Program
  • Employee Referral Program
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