Guest Service Representative I (Flex)

Navy Exchange
Memphis, TN
Category Customer Service
Job Description
Role Overview

Serves as the first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property, handling all stages of guest stays, accommodating special requests, and resolving issues.

What You Will Do

Answers guest questions, assists with requests, and provides information about local attractions. Handles front desk operations, lobby appearance, and guest service-related office operations.

Why It Might Be a Fit

Must possess a welcoming manner, positive attitude, and effective communication skills. Demonstrates judgment and understanding of policies and procedures to better assist guests.

Requirements

  • One year of general office clerical experience
  • One year of progressively responsible experience related to the position
  • Study completed in a college, university, or junior college above the high school level
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