Role OverviewServes as the first point of contact with guests at a Navy Gateway Inn and Suites and/or Navy Lodge property, handling all stages of a guest's stay, accommodating special requests, and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service-related office operations, and the safety, security, and privacy of all guests.
What You Will Do
Assists guests with all requests, including making, confirming, and/or cancelling room reservations, collecting payments, and presenting lodging receipts. Greets and welcomes guests upon sight, always maintaining outstanding guest relations.
Why It Might Be a Fit
Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, and interact professionally with guests. Required to complete all mandatory training and fill in schedule gaps due to call-outs, no-shows, vacations, etc.
Requirements
- One year of general office clerical experience
- One year of progressively responsible experience related to the position
- Study completed in a college university or junior college above the high school level (may be substituted on the basis of one-half academic year of study for 6 months of experience)
Benefits
- Paid annual and sick leave
- Medical/dental insurance
- Flexible spending account
- Pension plan
- 401K savings plan with up to 3% match
- Short-term disability/long-term disability
- Life insurance
- Pet insurance
- Tax-free shopping privileges
- Free bus passes/free parking
- Discounted tickets at MWR
- Access to Navy Lodge hotels worldwide
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