Guest Service Representative

iCIMS Careers Portal
Petersburg, VA
Category Customer Service
Job Description
Role Overview

Provides quality service to casino slot players, executes gift giveaways and slot tournaments, and ensures guests enjoy their experience. Works in a fast-paced, high-energy casino environment with a culture committed to fairness, teamwork, and fun.

What You Will Do

Welcomes customers, executes new card sign-ups, greets guests in the VIP Room, informs members of benefits and promotions, and assists with payment of slot jackpots and equipment jams.

Why It Might Be a Fit

Must have excellent customer service and interpersonal skills, ability to communicate with team members and guests, and available to work flexible shifts, weekends, and holidays.

Requirements

  • High school diploma, GED or equivalent work experience in a customer service environment
  • Ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity
  • Ability to stand for long periods of time without sitting or leaning
  • Ability to move around the casino with sense of urgency

Benefits

  • Generous Bonus Structure
  • Comprehensive Health Coverage
  • Retirement Savings with Company Match
  • Leadership Skills Development & Mentorship Programs
  • Tuition Reimbursement
  • Exclusive Discounts on Travel, Services, Goods and Entertainment
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