Role OverviewThe Guest Service Representative is responsible for providing exceptional guest service to individuals of all ages and backgrounds who visit Taliesin West each year. As a member of the Public Engagement Team, our Guest Service Representatives play a crucial role in ensuring each guest's visit is exceptional through a variety of direct guest interactions during our many tour offerings at Taliesin West.
What You Will Do
The primary duties of this position include greeting guests upon arrival, assisting guests with the audio tour experience, being positioned as a “host” in many of the indoor locations to answer questions, and providing support throughout the guest’s stay.
Why It Might Be a Fit
This role requires an energetic and approachable individual who enjoys connecting with and helping guests. The Guest Services Representative is friendly, technologically proficient, and adept at welcoming, recognizing, and respecting every guest.
Requirements
- High school diploma or equivalent
- Minimum 6 months’ related experience in customer service industry
- Strong communication skills
- Effective multitasking abilities
- Proven problem-solving and interpersonal skills, including working, and communicating with diverse teams and audiences (adults, children, staff, the public, and volunteers)
- Ability to work well under pressure, meet deadlines, and adapt to changing environments
- Ability to understand and follow written and verbal instructions
- Ability to stand for extended periods and navigate desert weather and terrain
Benefits
- Competitive compensation
- Inclusive environment
- Flexible scheduling
- Paid holidays
- Seasonal, part-time position
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