Role OverviewThe Guest Service Representative is the face of the hotel, providing superior service to all guests. Responsibilities include greeting guests, handling cash and credit card information, and identifying the needs of each guest to create an accommodating environment.
What You Will Do
Greet guests, complete check-in/check-out procedures, handle cash and credit card information, and respond to guest requests in a timely manner.
Why It Might Be a Fit
The ideal candidate embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. Requirements include customer service experience, Hilton hotel experience, and computer knowledge.
Requirements
- Customer Service experience, in a hotel setting preferred
- Hilton hotel experience highly desirable
- High School diploma or equivalent is preferred
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred
- Must have valid drivers license, and acceptable driving history subject to company approval
Benefits
- Paid Weekly (Every Friday!)
- Medical, Dental & Vision Insurance
- Competitive 401(k) Retirement Savings Plan with Generous Employer Match
- Paid Vacation and Sick Time
- Paid Holidays
- Tuition Reimbursement
- Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Hotel Discounts – for You, Your Friends and Family
- Wellness Programs
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program
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