Guest Service Representative- Silver Legacy

Requirements

• Runs referral/denial reports, leaves messages at appropriate rooms
• Distributes a list of the rooms with outstanding balances, to the Manager on Duty (MOD)
• Answers incoming calls within three rings and performs callbacks
• Applies guest charges or comps to reservations and follows up with hosts to ensure guest services
• Responsible for mail and fax distribution to the department
• Responsible for the completion of all applicable credit card authorizations
• Handles all billing disputes for the guest, businesses, account tracking, posting credit cards and credit card refunds
• Works with sales and group sales to make sure all billing inquiries are handled
• Acts as a role model to other team members and always presents oneself as a credit to THE ROW and encourages others to do the same
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Performs other job-related duties as assigned

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement