​​Guest Service Supervisor - Call Center​

CW Talent
Williamsburg, VA
Category Human Resources
Job Description
The Guest Service Supervisor - Call Center provides daily leadership in a high-volume, guest-focused contact center supporting reservations for lodging, dining, recreation, and Historic Area programming. In addition to supervising the team, this role actively assists with reservations and works alongside agents to ensure every guest receives timely, accurate, and exceptional service in a fast-paced, revenue-generating environment.

Requirements

  • Direct experience in a call center, reservations, or guest-service environment.
  • Experience working in a high-volume, customer-facing operation.
  • Supervisory or lead experience in an operational or service-focused setting.
  • High school diploma or equivalent.
  • College coursework or equivalent education, experience, or training in a related field.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance
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