Guest Service Supervisor

Navy Exchange
Newport, RI
Category Operations
Job Description
Role Overview

Supervises front desk staff, responsible for daily operations, and communicates with management and staff. Works all shifts, including holidays, and trains associates on NHG systems and standards.

What You Will Do

Utilizes various modes of communication to assist guests, trains staff, completes work schedules, and monitors productivity. Operates a multi-line telephone system, computerized Property Management System, and Point of Sale system.

Why It Might Be a Fit

Requires 2 years of experience in administrative, professional, or responsible work, or 1 year of academic study in a hotel, lodging, or hospitality school. Must have knowledge of Navy Lodge front of house operations or similar work.

Requirements

  • 2 years of experience in administrative, professional, or responsible work
  • 1 year of academic study in a hotel, lodging, or hospitality school
  • Knowledge of Navy Lodge front of house operations or similar work
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