Guest Services - Front Desk Agent - Hampton by Hilton, Plymouth, MA

Lafrance Hospitality
Plymouth, MA
Category Retail
Job Description
Hampton by Hilton Plymouth, MA is seeking a friendly and welcoming Part-Time Front Desk Agent to join their team. The role focuses on creating a positive guest experience, including check-ins, check-outs, assisting with requests, and resolving issues. The company offers a flexible schedule, competitive pay, and referral bonuses.

Requirements

  • Greet guests with a warm and welcoming attitude
  • Check guests in and out of the hotel
  • Process payments and maintain accurate records
  • Respond to guest inquiries and provide helpful information
  • Resolve guest issues promptly and professionally
  • Assist with other front desk duties as needed
  • Prior customer service experience
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Attention to detail and accuracy
  • Flexibility to work shifts including evenings, weekends, and holidays
  • Previous hotel experience is a PLUS but not necessary

Benefits

  • Brand Wide Room Discounts
  • Company Wide Room Discount Program
  • Referral Bonus Incentive
  • Retention Bonus Incentive
  • Annual Review Program
  • Extensive Room for Growth
  • Paid Training
]]>