Role OverviewThe Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Located in the heart of the Historic Biltmore Village, Grand Bohemian Lodge Asheville is a AAA Four Diamond Autograph Collection property. The Guest Service Agent will be responsible for greeting and welcoming all guests, maintaining proper operation of the PBX console, answering guest inquiries, and ensuring logging and delivery of packages, mail, and messages to guests and meeting rooms.
What You Will Do
The Guest Service Agent will be responsible for handling check-ins and checkouts in a friendly, efficient, and courteous manner, using proper two-way radio etiquette, and fully comprehending and operating all relevant aspects of the Front Desk computer system. The agent will also be responsible for maintaining and marketing promotions and guest programs, maintaining a clean work area, and assisting guests with safe deposit boxes.
Why It Might Be a Fit
To be successful in this role, you will need to be able to multitask and prioritize departmental functions to meet deadlines, approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner, and maintain high standards of personal appearance and grooming.
Requirements
- College course work in related field helpful
- Experience in a hotel or a related field preferred
- High School diploma or equivalent required
- Computer experience required
- Customer Services experience preferred
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