Guest Services Agent

As a Guest Services Agent, you will operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. You will work as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.

What You Will Do

Your primary responsibilities will include resolving guest complaints, responding to guest requests, using the hotel's computer system, and answering telephones courteously and efficiently.

Why It Might Be a Fit

You will be a good fit for this role if you have a 'can do' and a 'guests first' attitude, strong organizational skills, and excellent people skills. You will also be able to work independently, multitask, and meet/exceed customer and team expectations in a fast-paced environment.

Requirements

• Previous hotel Guest Service experience strongly encouraged
• Must be willing to work a variety of AM/PM/overnight, weekend and holiday shifts
• Requires strong command of the English language to include speaking, reading and writing. Bilingual a plus.
• Requires strong organizational skills
• Must be able to multi-task and work independently
• Able be able to be on your feet/stand for long periods of time
• Excellent people skills, listening skills, and an energetic personality
• Meet/exceed customer and team expectations; a true desire to satisfy the needs of others in a fast paced environment
• Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet Explorer, etc.
• Cash handling experience strongly desired
• Able to lift, pull, or carry items weighing approximately 50 pounds

Benefits

• Cash handling experience strongly desired
• Able to lift, pull, or carry items weighing approximately 50 pounds