Role OverviewAs a Guest Services Agent, you will be the face of the hotel, providing excellent customer service to guests from the time they arrive to the time they depart. You will be responsible for completing daily front desk duties, assisting guests with their luggage, and providing information and assistance to guests as needed.
What You Will Do
Your day-to-day responsibilities will include check-ins/outs, room scheduling, responding to guest requests, providing welcome beverages and barista services, and assisting with luggage. You will also be responsible for acquiring and sharing knowledge of the hotel and surrounding areas.
Why It Might Be a Fit
We are looking for a team member who is happy, outgoing, and passionate about providing excellent customer service. If you are a people person who loves making a positive impact on the lives of others, this could be the job for you.
Requirements
- High School Diploma or equivalent
- Three to six months related experience preferred
- Valid food handlers card and alcohol service card (can acquire after hire)
- Working knowledge of Microsoft Windows and Office
- Ability to effectively interact with all hotel guests and team members in a polite and positive manner
- Ability to quickly assess situations and create effective resolutions to problems
- Passion to provide excellent customer service
Benefits
- Excellent pay
- Flexible PTO
- Medical/dental/vision insurance
- 401(k)
- Life insurance
- Pet insurance
- Hotel discounts
- Food & Beverage discounts
- Learning & growth opportunities
- Special events & celebrations
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