Role OverviewAs a Guest Services Agent, you will be the face of the hotel, ensuring guests receive great customer service from the time they exit their cab to entering their room and everything in between. You will be responsible for completing daily front desk duties, assisting guests with their luggage, and providing welcome beverage and barista services as needed.
What You Will Do
Your main day-to-day responsibilities will include completing daily front desk duties, assisting arriving and departing guests with their luggage, and acting as a point of reference for guests that require assistance or information.
Why It Might Be a Fit
This role is a great fit for someone who is happy, outgoing, and enjoys making a positive impact on the lives and experiences of others. You will have opportunities for learning and growth, and you will be part of a dynamic and fun company with a focus on redefining hospitality.
Requirements
- High School Diploma or equivalent
- Three to six months related experience preferred
- Possess a valid food handlers card and alcohol service card (can acquire after hire)
- Working knowledge of Microsoft Windows and Office
- Ability to effectively interact with all hotel guests and team members in a polite and positive manner
- Ability to quickly assess situations and create effective resolutions to problems
- Possess a passion to provide excellent customer service
Benefits
- Excellent pay & benefits
- Flexible PTO
- Medical/dental/vision insurance
- 401(k)
- Life insurance
- Pet insurance
- Hotel discounts
- Food & Beverage discounts
- Learning & growth opportunities
- Special events & celebrations
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