Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.
What You Will Do
Responsible for the efficient and courteous operations of the front desk, including checking guests in/out, collecting balances, posting room charges, making reservations, and handling room moves. You will answer and transfer calls, make courtesy calls to guests, coordinate with other departments, process revenue, and prepare check-in packets.
Why It Might Be a Fit
This role offers an opportunity for career advancement in a fast-paced, growth-oriented organization. Candidates should have prior experience in hospitality or customer service, strong computer skills, attention to detail, and the ability to work under pressure. Benefits include competitive salary, paid time off, medical/dental with employer contribution, and travel perks.
Requirements
- High School Diploma/GED preferred
- Prior experience in a hospitality or customer service role preferred
- Computer skills
- Attention to detail
- Excellent customer service skills
- Ability to work under pressure
Benefits
- Competitive Salary
- Paid Time Off and Paid Holidays
- Career Growth
- Medical/Dental with employer contribution
- Voluntary Life Insurance, Disability, and Aflac Insurance
- Company-paid life insurance and long-term disability
- 401 (k) retirement plan
- Travel Perks to Resort Locations
- Company Perks Program
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