Guest Services Agent Part Time

24-7 Hotel Management

Santa Barbara, CA

Category Customer Service

Job Description

The Guest Services Agent is responsible for providing excellent customer service to all guests, creating a positive guest experience, and promoting brand standards. The role requires completing brand required training, interacting with guests, and performing various tasks such as checking in and out guests, answering inquiries, and processing payments.

Requirements

Complete all brand required training
Interact with both internal and external guests with a pleasant, professional, and approachable demeanor
Check-in and check-out guests while contributing to overall positive experience upon arrival and departure
Greet, register, and assign rooms to guests in a friendly and warm manner
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
Keep record of room availability and guest's accounts
Make, confirm and cancel reservations for guests
Compute bill, collect payment, and makes change for guests
Post charges such as room, food, liquor or telephone by hand or machine, as appropriate
Date-stamp, sort and rack incoming mail and messages
Transmit and receive messages using equipment such as telephone, fax and switchboard
Understand and enforce the hotel company credit policies
Account for all cash and make deposits in accordance with hotel and company policies
Take responsibility for assigned employees in the absence of the Supervisor
Assign work and ensure proper performance of assigned employees
Make restaurant, transportation or entertainment reservations for guests, as needed
Deposit guest's valuables in hotel safe or safe-deposit box, as needed
Order complimentary flowers or champagne for special guests

Benefits

Paid vacation
Paid training
Health, vision, dental and life insurance
Discounted room nights when traveling in our family of hotels

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