Guest Services Concierge 1 FT Day-Evening

FMOLHS
Baton Rouge, LA
Category Hospitality
Job Description
The Guest Services Concierge role focuses on providing excellent customer service to patients, staff, and guests in person and over the phone. This involves proactively greeting visitors, answering questions, facilitating communication, providing information, and ensuring a positive experience. The position also includes administrative duties such as mail management and maintaining contact information.

Requirements

  • Greet incoming patients and guests with a warm and friendly demeanor.
  • Communicate effectively with patients, families, and team members.
  • Use a telephone console, computer, and other resources to provide information.
  • Answer the telephone promptly and politely.
  • Facilitate way finding services for guests.
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