Guest Services Coordinator

Experience Columbia SC
Columbia, SC
Category Customer Service
Job Description
The Guest Services Coordinator reports directly to the Director of Events and is responsible for greeting visitors to the Convention Center, providing accurate direction and information, and ensuring a positive experience. The position requires maintaining coverage at the guest services desk and supervising Guest Services staff.

Requirements

  • Demonstrated knowledge of daily events in Convention Center through Event Summary Report (ESR).
  • Responsible to maintain coverage at guest services desk during normal business hours and as scheduled on evenings and weekends.
  • Supervise Guest Services staff in various positions throughout CMCC.
  • Ensure on-site visitors are welcoming entering the facility and direct people to correct destination while ensuring adherence to CMCC policies and procedures and event specific directives.
  • Responsible for giving accurate event information, directions, and information to callers.
  • Maintain Guest Services Manual with current staff names, contact information, emergency response information, Spectra staff, and local info.
  • Communicate to employees via radio when appropriate.
  • Distribute lost and found items to security department and redirect related inquiries appropriately.
  • Interact with all department heads, all employees, and external vendors.
  • Attend applicable organization training and meetings.
  • Dress business appropriate with name badge visible at all times.
  • Keep guest services desk items organized and out of public view.
  • All other duties as assigned.

Benefits

  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Wellness resources
]]>