Role OverviewThe Guest Services Lead provides excellent customer service to all visitors and displays a vast knowledge of the facility's programs and offerings. This position is expected to act as a liaison between the venue and the guests, register guests, process payments, and maintain confidentiality and discretion with guest and team member information.
What You Will Do
Primary responsibilities include providing superior customer service, registering guests, processing payments, maintaining confidentiality, and resolving guest concerns and complaints. You will also be responsible for maintaining a clean space, performing regular walk-throughs, and completing special projects and daily assignments.
Why It Might Be a Fit
We are looking for high performers who can provide excellent customer service, work well in a fast-paced environment, and prioritize tasks to remain calm and focused in difficult situations. If you have excellent communication skills, are detail-oriented, and have outstanding organizational skills, this could be a great fit for you.
Requirements
- Must be at least 18 years of age
- Flexible work schedule nights, weekends, holidays
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills, detail-oriented and have outstanding organizational skills
- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
- Must be respectful and work well with others
- Commitment to the safety and well-being of others
Benefits
- Full-time position
- Non-exempt
- In-person location
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