Guest Services Leader

Pilot Flying J
Post Falls, ID
Category Customer Service
Job Description
Role Overview

The Guest Services Leader is responsible for supervising employees and general operations of the store. The ideal candidate possesses excellent customer service skills and is self-motivated to assist managers with tasks to maintain facilities and customer service.

What You Will Do

The Guest Services Leader will respond to customer needs, assist with tasks, and maintain a customer-focused culture. They will work as part of a team and interact with different levels, including hourly team members, customers, vendors, and corporate representatives.

Why It Might Be a Fit

The ideal candidate is knowledgeable of store operations, has incredible customer service skills, and can work a flexible schedule of nights, days, weekends, and holidays.

Requirements

  • Previous experience or working knowledge of retail operations
  • Incredible customer service skills & the ability to help maintain a customer focused culture
  • Must be proficient with a calculator, computer, and other equipment
  • Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
  • Must be able to work a flexible schedule of nights, days, weekends, and holidays

Benefits

  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay
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