Role OverviewThe Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
What You Will Do
Responsibilities include responding to guest requests, motivating and coaching staff, preparing employee schedules, maintaining accurate billing, and operating the Front Office computer system.
Why It Might Be a Fit
The ideal candidate will have at least 5 years of progressive experience in a hotel or related field, supervisory experience, and proficiency in Windows, company-approved spreadsheets, and word processing.
Requirements
- At least 5 years of progressive experience in a hotel or a related field
- Supervisory experience required
- Must be proficient in Windows, Company approved spreadsheets and word processing
- Must have a valid driver’s license from the applicable state
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
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