Role OverviewThe Guest Services Manager will oversee all aspects of parking operations, including valet parking, maintaining Forbes guest service standards, prioritizing client relationships, and managing team member performance. They will consistently maintain and foster the company's Luxury Guest Service oriented reputation and keep strong existing client relationships.
What You Will Do
The Guest Services Manager will be responsible for tracking hotel parking validations, understanding and driving business metrics, and ensuring the valet ramp is always properly represented. They will also work with the Supervisor to stay close to the operation, work at the busiest times, and develop cohesive working relationships with the client's employees.
Why It Might Be a Fit
The ideal candidate will have strong customer service and client relationship skills, excellent oral and written communication skills, and strong technology proficiency. They will be able to collaborate effectively and work as part of a team, with exceptional attention to detail and the ability to multitask in a fast-paced environment.
Requirements
- Associates Degree, High School Diploma or GED required, or relevant working experience
- Experience in valet parking
- Valid US Drivers License
- 2+ years in a management position
- Experience with HRIS platforms, such as ADP
- Experience with Customer Service
]]>