Role OverviewThe Guest Services Manager will oversee all aspects of parking operations, including valet parking, maintaining Forbes guest service standards, prioritizing client relationships, and managing team member performance. The role requires strong customer service and client relationship skills, excellent oral and written communication skills, and the ability to multitask in a fast-paced environment.
What You Will Do
Responsibilities include tracking hotel parking validations, understanding and driving business metrics, maintaining budget and revenue collection, and ensuring guest and team member safety. The Guest Services Manager will also work with the Supervisor to stay close to the operation and develop cohesive working relationships with the client's employees.
Why It Might Be a Fit
The ideal candidate will have experience in valet parking, a valid US driver's license, and 2+ years in a management position. They will also have experience with HRIS platforms, such as ADP, and customer service. The Guest Services Manager will be responsible for fostering the company's Luxury Guest Service oriented reputation and maintaining strong existing client relationships.
Requirements
- Associates Degree, High School Diploma or GED
- Experience in valet parking
- Valid US Drivers License
- 2+ years in a management position
- Experience with HRIS platforms, such as ADP
- Experience with Customer Service
Benefits
- Equal Opportunity Employer
- Opportunities for advancement
- Paid holidays
- Paid time off (vacation, sick leave, etc.)
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