Role OverviewAs the Guest Services Manager, you'll lead all Front Office Operations (Front Desk, IRD, Bell, Door, and Night Audit) by setting and maintaining a high level of guest service. Providing support for the line staff, scheduling for all areas of Front Office, and training of all employees.
What You Will Do
Meet the desk agents to get any pertinent information, review Front Desk logbook for any other information or incidents, and assist guests with services and requests.
Why It Might Be a Fit
You'll need to be able to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism, and have experience with Opera and Microsoft Office Suite.
Requirements
- Minimum of 2 years management experience in hospitality or similar industry
- Bachelor's degree preferred
- Ability to read, write, and verbally communicate effectively and professionally
- Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism
Benefits
- Flexible schedule, able to work evenings, weekends and holidays
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