Role OverviewThe Guest Services Manager oversees all aspects of the parking operations, including valet parking, maintaining guest service standards, and managing team member performance. They are responsible for consistently maintaining and fostering the company's luxury guest service reputation and keeping strong existing client relationships.
What You Will Do
The Guest Services Manager will be responsible for overseeing all aspects of the parking operations, including valet parking operations, maintaining Forbes guest service standards, prioritizing client relationships, motivating and managing team member performance, maintaining budget and revenue collection, systems management, guest and team member safety, training, staffing, payroll, and scheduling.
Why It Might Be a Fit
The ideal candidate will have strong customer service and client relationship skills, excellent oral and written communication skills, strong technology proficiency, and strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
Requirements
- Associates Degree, High School Diploma or GED required, or relevant working experience
- Understanding of general business practices including accounting, human resources, and customer service
- Experience in valet parking
- Valid US Drivers License
- 2+ years in a management position
- Experience with HRIS platforms, such as ADP
- Experience with Customer Service
Benefits
- Dental insurance
- Vision insurance
- Paid holidays
- Life insurance
- Disability insurance
- 401(k) or retirement plan
- Paid time off
- Health insurance
- Medical insurance
- Flexible spending account
- Employee assistance program
- Wellness program
- Employee discount
- Stock options
- Equity
- Bonus/commission
- Paid parental leave
- Relocation assistance
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