Guest Services Manager

Hyatt
Any Location, CA
Category Customer Service
Job Description
We are seeking a Guest Services Manager to lead daily guest service operations, provide exceptional service, and create memorable experiences at Alila Ventana Big Sur. This is a full-time, exempt position with a salary range of $80,000 - $90,000 annually.

Requirements

  • Bachelor's degree in Hospitality Management, Business, or related field preferred
  • Minimum 3–5 years of progressive guest service or front office leadership experience in a luxury hotel or resort environment
  • Prior experience overseeing concierge or guest relations teams strongly preferred
  • Experience in a destination resort or experiential luxury brand is highly desirable

Benefits

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan with company match
  • Paid Time Off and 7 observed holidays
  • Tuition reimbursement
  • Complimentary Hyatt hotel stays worldwide
  • Ventana Big Sur Perks: Complimentary daily meals and gas stipend for eligible employees
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