Guest Services Manager

Hyatt
Any Location, CA
Category Hospitality
Job Description
Alila Ventana Big Sur is seeking a Guest Services Manager to lead guest service operations, provide exceptional service, and create transformative experiences. The ideal candidate is a thoughtful leader, strong communicator, and service professional with luxury hospitality experience.

Requirements

  • Bachelor's degree in Hospitality Management, Business, or related field
  • 3-5 years of progressive guest service or front office leadership experience
  • Prior experience overseeing concierge or guest relations teams
  • Proficiency in property management systems and guest service platforms

Benefits

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan with company match
  • Paid Time Off
  • Tuition reimbursement
  • Complimentary Hyatt hotel stays worldwide
  • Complimentary daily meals and gas stipend
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