Guest Services Manager

Hyatt
Any Location, CA
Category Operations
Job Description
Welcome to Alila Ventana Big Sur, where the sky, sea, mountains, and redwoods meet to create a sanctuary of inspiration and connection. Our luxury resort embodies authenticity and exceptional service, offering transformative guest experiences that honor our stunning Big Sur surroundings.

Requirements

  • Bachelor's degree in Hospitality Management, Business, or related field preferred.
  • Minimum 3–5 years of progressive guest service or front office leadership experience in a luxury hotel or resort environment.
  • Prior experience overseeing concierge or guest relations teams strongly preferred.
  • Experience in a destination resort or experiential luxury brand is highly desirable.

Benefits

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan with company match
  • Paid Time Off and 7 observed holidays
  • Tuition reimbursement
  • Complimentary Hyatt hotel stays worldwide
  • Ventana Big Sur Perks: Complimentary daily meals and gas stipend for eligible employees
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