Guest Services Manager

Hyatt
Any Location, CA
Category Hospitality
Job Description
Welcome to Alila Ventana Big Sur, a luxury resort that embodies authenticity and exceptional service, offering transformative guest experiences that honor the stunning Big Sur surroundings. The Guest Service Manager plays a vital leadership role in delivering seamless, intuitive, and personalized guest journeys from arrival through departure.

Requirements

  • Bachelor's degree in Hospitality Management, Business, or related field
  • Minimum 3–5 years of progressive guest service or front office leadership experience in a luxury hotel or resort environment
  • Prior experience overseeing concierge or guest relations teams strongly preferred
  • Experience in a destination resort or experiential luxury brand is highly desirable

Benefits

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan with company match
  • Paid Time Off and 7 observed holidays
  • Tuition reimbursement
  • Complimentary Hyatt hotel stays worldwide
  • Ventana Big Sur Perks: Complimentary daily meals and gas stipend for eligible employees
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