Guest Services Representative | Hotel Grand Stark

Columbia Hospitality
Portland, OR
Category Customer Service
Job Description
The Guest Services Representative at Hotel Grand Stark is responsible for providing exceptional guest experiences, handling valet parking, keys, and guest issue resolution, and supporting the Front Office team with financial and service-related tasks. The ideal candidate is a master multitasker with strong communication and problem-solving skills, able to work in a fast-paced environment and remain calm under pressure.

Requirements

  • Greet and welcome guests in a warm, professional, and courteous manner.
  • Valet park and/or retrieve vehicles to and from hotel into designated parking lot in a safe manner
  • Perform guest check in and check out procedures accurately and efficiently, according to procedures and service standards.
  • Assist Front Desk staff with phone calls, amenity, and concierge requests.
  • Maintain proficiency with the property management system (PMS) to manage reservations, room assignments, and guest accounts accurately.

Benefits

  • Paid Time off & Holiday Pay
  • Benefits - Medical, Dental, Vision, Disability, 401K
  • HSA/FSA Plans -with employer contribution
  • Referral Bonus
  • Discounted Lodging, Dining, Spa, Golf, and Retail
  • Employee Assistance Program
  • “Columbia Cares” Volunteer Opportunities
  • Committee Participation Opportunities
  • Task Force Work Opportunities
  • Online Learning Platform to Help You Grow!
  • Third Party Perks
]]>