Guest Services Representative

The Guest Services Representative position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also completes all necessary front office daily paperwork and ensures that company safety and security procedures are followed.

What You Will Do

Assist guests, process reservations, registration, payment, and departures, handle collection efforts, and maintain an organized and clean work area. Sell the value of ESA to inquiries and strive to convert them into reservations and occupied rooms.

Why It Might Be a Fit

The GSR must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The ideal candidate will be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.

Requirements

• High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Proficient operation of the property management system technology.
• Ability to work through all shift reports and perform the audit function when necessary and assigned.
• Understanding and compliance with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Good judgment at all times.
• Ability to manage problems, address and solve guest-related issues.

Benefits

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies