Guest Services Representative

The Guest Services Representative is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs.

What You Will Do

Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities. Handle guest check-outs, ensuring accurate billing and payment processing. Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.

Why It Might Be a Fit

Must be able to work flexible hours, including evenings, weekends, and holidays. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment.

Requirements

• High school diploma or equivalent required
• Previous experience in customer service, hospitality, or related field preferred
• Ability to stand, walk, and remain on feet for extended periods
• Ability to lift and carry up to 5 pounds occasionally

Benefits

• Competitive salary, commensurate with experience