Role OverviewThe Guest Services Representative position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
What You Will Do
Assists and responds to guest requests with diligent follow-through, process reservations, registration, payment, and departures, handle collection efforts of all in-house balances, and maintain cash, credit card, and city ledger accounts.
Why It Might Be a Fit
Must be able to work in a fast-paced environment, provide excellent customer service, and maintain a clean and organized work area.
Requirements
- High school diploma or general education degree (GED)
- One to three months related experience and/or training
- Ability to understand and communicate in English proficiently
- Proficient operation of the property management system technology
- Ability to work through all shift reports and perform the audit function when necessary and assigned
Benefits
- Weekly Pay
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Care and Dependent Care Flexible Spending Accounts
- Employer Paid Basic Life and AD&D Insurance
- Employer Paid Long Term Disability
- Optional Employee Paid - Voluntary Benefits
- Short-Term Disability
- Buy-Up Long-Term Disability
- Supplemental Life Insurance
- Dependent Life Insurance
- 401(k) Savings Plan
- Paid Time Off
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major companies
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